Liverpool
is the No. 1 Contact Centre location in the UK (source. Adecco/OMIS) and
the only UK location to figure in the European Top Ten. It has built this
reputation through the quality, availability and loyalty of its workforce,
its large student and multilingual population and its ready availability
of new and converted office space at affordable rates.
Liverpool has developed a diverse base of contact centre activities. A
Contact
Centre Forum which promotes company communication, and an effective
training and recruitment support infrastructure has helped to avoid the
damaging wage spirals and attrition rates experienced elsewhere. Substantial
opportunity exists for further growth in this important and dynamic sector.
Location Drivers
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Attractive financial assistance packages available |
| • |
Intensive recruitment supports available through local Jobs Education and Training Centres (JET) and The People Pool |
| • |
Contact Centre Training Units delivering customised and pre-employment training |
| • |
10% of students studying foreign languages |
| • |
6 million population within 1 hour |
| • |
Attractive financial assistance packages available |
| • |
Superb city centre and office park locations |
| • |
Large graduate base from which to recruit permanent positions |
| • |
50,000 undergraduate population - for temporary/contract positions and shifts |
| • |
Excellent staff availability - including technical and support skills
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